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Dealing with conflicts can make you feel anxious or frustrated. There can be various reasons behind a conflict. Miscommunication, misunderstandings, different values or interests, personality clashes can all contribute to conflict. Since conflict is inevitable, learning to deal with it in a healthy way is crucial. This course will teach you how to look at the bright side of the conflict and manage it positively.
00:00:00 - Introduction
00:04:05 - Agenda
00:06:42 - What is Conflict?
00:10:55 - Different Types of Conflict
00:12:54 - Effects of Conflict
00:18:32 - When should you intervene in a conflict?
00:21:56 - Important Conflict resolution skills
00:27:06 - Causes of Conflict
00:32:36 - Five approaches to Conflict Management
00:43:42 - Steps involved in a collaborative approach
00:57:19 - Effective ways to reduce destructive Conflict
01:00:21 - Summary
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